Privacy Policy
Last updated: 16 September 2026
1. Who we are
Christian Caring Ministries Trust (“CCMT”, “we”, “us” or “our”) is a registered charity in England and Wales (charity number 1072209). Our address is Camberwell Business Centre, 99–103 Lomond Grove, London SE5 7HN. You can contact us at info@christiancaringministries.co.uk or on 020 7703 4000.
2. Information we may collect
We may collect information you give us when you contact us, request support, volunteer, subscribe to updates or make a donation. This may include your name, email address, telephone number, the content of your message, donation information and any other information you choose to provide.
Our website may also collect limited technical information such as your IP address, browser type, device information and how you use the website through cookies, analytics, security tools and server logs.
Please do not send highly sensitive personal information through the general contact form. If you need confidential support, contact us first so we can agree a suitable way to communicate.
3. How we use your information
We use personal information to:
• respond to enquiries and requests for support;
• provide charitable services and manage referrals;
• process donations and keep appropriate financial records;
• manage volunteers, events and community activities;
• send updates where you have asked to receive them;
• protect the website, prevent fraud and maintain security;
• understand and improve our services and website; and
• comply with legal, regulatory and safeguarding obligations.
4. Our lawful bases
Depending on the situation, we rely on your consent, steps taken at your request, our legitimate interests in operating and improving the charity, compliance with legal obligations, and—where appropriate—protecting someone’s vital interests. Where we process special-category information, we will use an additional lawful condition and apply appropriate safeguards.
5. Donations and payment providers
Payments are processed by the payment provider shown at checkout. The provider may collect payment-card, billing and anti-fraud information under its own privacy notice. CCMT does not ask you to send full card details through our general contact form.
6. Cookies and third-party services
We use necessary cookies to operate and secure the website. With your choice, we may also use analytics or other optional cookies. The website may use services such as Google Analytics, Google reCAPTCHA and Tawk.to live chat, which may receive technical information about your visit. You can accept, decline or manage optional cookies using the cookie controls.
7. When we share information
We may share information only where necessary with trusted service providers that help us operate the website, communicate with you, process donations or deliver services; with professional advisers; or with public authorities where required by law or necessary for safeguarding. We do not sell your personal information.
Some service providers may process information outside the UK. Where this happens, we take steps intended to ensure an appropriate level of protection, such as using recognised contractual safeguards.
8. How long we keep information
We keep personal information only for as long as it is needed for the purpose collected and to meet legal, accounting, safeguarding and regulatory requirements. Retention periods vary according to the type of record. When information is no longer required, we delete it securely or anonymise it.
9. Your rights
Subject to applicable law, you may have rights to:
• ask for access to your personal information;
• ask us to correct inaccurate information;
• ask us to delete or restrict the use of information;
• object to certain uses of your information;
• receive information you provided in a portable format; and
• withdraw consent at any time where we rely on consent.
To exercise a right, contact info@christiancaringministries.co.uk. We may need to confirm your identity before responding.
10. Complaints
Please contact us first if you have concerns about how we use your information. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.
11. Changes to this notice
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with its updated date.